Seiko's Auto Service Inc.
Obtained a referral from a friend who had his Prius regularly serviced at Seiko's Auto Service -- all the praise the friend expressed were evident from walking into the clean shop, meeting with Seiko and discussions with him what I needed to have done, to picking up the car upon completion of service. After an initial inspection, he listed all of the issues that were found:(timing belt, fluids, inverter and engine cooling systems, spark plugs, shocks as maintenance, brakes/rotors, steering intermediate shaft, and even light bulbs as repair); and after a no-pressure discussion of the priorities and outcomes, I agreed to a good number of the proposed service items. Disclaimer: I've been working on my own vehicles since the 1980's ranging from simple maintenance to engine swaps, chassis swaps, and the occasional engine and transmission rebuilds, so I'm not exactly easy to scam in this regard. My BS meter never went off when speaking with Seiko and even with a discussion about midway through the agreed service when I asked about additional service, after about an hour of researching the parts, availability, and prices, he gave me a frank explanation that the service was likely unneeded at the time for the cost, thus service declined at his recommendation. Seiko also resolved a long standing problem I've had with the car (2008 Toyota Highlander Hybrid Limited) since I first got it used in 2013 -- it had a vibration in the steering at highway speeds and a rattle at times when hitting street ruts. His experience and knowledge of the Highlander sharing a basic platform with the Camry led him to research a Camry updated part (the aforementioned Steering Intermediate Shaft) which had an analog for the Highlander, ultimately curing the problem. The Toyota dealer I last visited either did not know this or did not care to research it and several tire shops did not investigate further after simply balancing the wheels/tires. Big points scored here for Seiko. Updates provided via phone calls, text messages with photos, and email were much appreciated -- folks of all kinds should be able to get the updates they need in the in which manner they are most comfortable. Pricing is fair, however, my opinion is that I got more than my money's worth, and in surveying other reviews, most customers seemed to have the same feeling. Car was ready as promised (dropped off Tuesday afternoon, ready Friday at noon). Props to Cody as well, he and Seiko make for a very competent team. In a nutshell, I would most definitely do business with Seiko's Auto Service again.